Solutions

Critical Risk Management+

The first CRM to truly change history

The world’s leading CRM+ so much more

All industry fatalities are preventable.

How can we make such a claim? Consider our track record; a global mining giant records zero fatalities for the first time in 147 years. Another recently celebrated 10 million fatality-free shifts. Other early adopters reach 8 years without an on-site death. All after full implementation of Forwood CRM+.

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Today, globally, over 800 customer sites successfully use Forwood’s CRM+.

The industry doesn’t matter. Your country, language or culture makes no difference. You won’t need to replace your software or processes. CRM+ is simple yet comprehensive, forward thinking and successful.

How does it work?

CRM+ is a layered verification process focused on fatality elimination. The solution enables:

The identification and understanding of critical risks that can lead to fatalities and serious injuries.
The implementation of a manageable set of critical controls.
The evaluation of critical control effectiveness every day.

To do this, CRM+ generates a significant volume of leading indicator data that enables key insights to be gained and, in particular, assist in identifying areas of risk before an incident occurs. Plus, you’ll move from reactive to proactive risk management due to CRM+’s advanced data analytics.

The key features that make CRM+, a world-leading risk management tool

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Laser Focus

CRM+ is designed and built to provide a laser focus on fatality prevention, protecting front line workers from serious harm by changing the culture of risk management throughout your business.

Simplicity

Easy to use app, with corresponding pictograms, enable everyone to participate in fatality prevention.

Tiered Methodology

CRM+’s 3-tiered verification methodology establishes a triple cross-check on all Critical Risks and Controls, providing a unique opportunity to identify, recognize, manage, and ultimately block fatal risks.

Online & Offline

Online and offline native app, for Apple and Android, works equally as well where connectivity is limited or unavailable.

Geo Maps

All verification data can be geo-located, on the surface and underground, to enable data to be viewed by site.

Content

CRM+’s Critical Control Checklists are industry best practice, refined over many years in the field.

End-to-end Solution

A full end-to-end Risk Management Process with a Patent Protected Critical Control Verification System.

Seamless integration

CRM+ seamlessly integrates with all major EHS & risk management solutions.

Multi-Lingual

Available in 19 languages, and continually expanding.

Customer Testimonials

What our customers say about us

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The most important reason that we use Forwood’s CRM solution is that it gives us a fatality prevention program. We don’t want fatalities in Metso. It is a proven way of preventing fatalities and ensuring critical controls are in place. We’ve had injuries and incidents in the near past where critical control checks were not done. Had they been done, that injury probably wouldn’t have occurred. We have enough procedures, and that’s great! We have a safety management system, and that’s great! We did not have a frontline check that ensures those critical controls are in place. This program does that. Secondly, our customers expect us to have a fatality prevention program and a means of assuring critical controls are in place. When BHP, Rio Tinto, and Newmont talk to us about safety, it’s always about what we are doing regarding our critical controls. It’s important to us to be a tier 1 company, which is what we aspire to be!

Senior Safety Advisor, Metso

As an operational leader at one of the world’s largest mining companies, I relied on Forwood’s Critical Risk Management (CRM) system daily. Their CRM system was instrumental in ensuring my team understood the critical risks they faced and how to effectively control them. It allowed me to capture and evaluate the effectiveness of these controls, providing my leaders with the confidence that our safety management system was being utilized as intended. Forwood’s CRM system is incredibly user-friendly and straightforward to teach, making it an indispensable tool for any safety-conscious organisation.

Superintendent, Global Mining Company

As a consultant specialising in high performance leadership, psychological safety and front-line safety management, I have the privileged of working closely with Forwood and their clients. My passion for Forwood’s Critical Risk Management (CRM) system remains as strong as it was when I was an end user in one of the world’s largest mining companies. The CRM system is incredibly effective in helping teams understand and control critical risks, ensuring the critical controls are in place and effective before the work starts. Its user-friendly design makes it easy to teach and integrate into any organisation. I have seen firsthand how Forwood’s CRM system enhances safety management, providing leaders with the confidence that their teams are well-supported and protected.

David Watson, Director of NeuroLead (Channel Partner)

CRM+ is bringing a lot of improvements, eliminating a lot of unnecessary paper and really focussing on what poses a risk for us. You focus directly on the problem and the resolution is immediate, without postponing the problem.

Brazilian Mine Operator

Forwood CRM+ is the most important system we have across our entire company. It is the most important work that all of us as leaders must carry out, day in day out. Basically put, great companies don’t kill people.

COO, TIER 1 US MINING COMPANY

When you implement CRM+, it makes a huge difference to your fatality prevention program. It breaks down barriers with language and the culture. When everyone is doing the same thing, the fatality prevention program becomes far more effective.

VP EHS & RISK, TIER 1 MINING COMPANY

As an official Forwood CRM+ Implementation Partner, I have seen firsthand the transformative impact of Forwood’s Critical Risk Management solutions on mining companies. The Critical Control Verification checklists provide a rigorous framework for managing and verifying critical risks, leading to enhanced safety compliance and operational efficiency. The unwavering support from Forwood’s team has been crucial in ensuring a seamless implementation process, empowering organizations to elevate their safety culture. I wholeheartedly recommend Forwood CRM to any mining company committed to achieving the highest standards of safety and operational excellence.

Paul Brider Director iSustainability PTY LTD

To the greatest crew, I did not have to fix

Note from a Registered Nurse on a CRM customer site